Waits, audits and reports
Patient Care Survey 2008 Results
Excellent | Very Good | Good | Poor | N/App | No Resp. | |
---|---|---|---|---|---|---|
Easy to contact the practice | 29.3% | 44% | 19.5% | 2.4% | 2.4% | 2.4% |
Returning calls | 31.7% | 46.3% | 7.3% | 0% | 7.3% | 7.3% |
Directions | 34% | 39% | 19.5% | 0% | 2.4% | 4.8% |
Length of wait for an appt. | 41.5% | 36.6% | 12.2% | 2.4% | 0% | 7.3% |
Length of time given for initial appt. | 34% | 51% | 7.3% | 0% | 0% | 4.8% |
Understanding the plan of treatment | 34% | 36.6% | 19.5% | 2.4% | 2.4% | 4.8% |
Overall standard of care | 41.5% | 39% | 7.3% | 2.4% | 4.8% | 4.8% |
Access to Dr Dowson by Telephone | 26.8% | 19.5% | 26.8% | 2.4% | 19.5% | 4.8% |
Patient Care Survey 2007 Results
Excellent | Very Good | Good | Poor | N/App | No Resp. | |
---|---|---|---|---|---|---|
Easy to contact the practice | 43% | 38% | 17% | 0% | 2% | 0% |
Returning calls | 42% | 34% | 6% | 0% | 18% | 0% |
Directions | 45% | 38% | 12% | 1% | 4% | 0% |
Length of wait for an appt. | 38% | 41% | 17% | 0% | 4% | 0% |
Length of time given for initial appt. | 45% | 34% | 16% | 1% | 4% | 0% |
Understanding the plan of treatment | 38% | 41% | 12% | 2% | 6% | 1% |
Overall standard of care | 33% | 45% | 16% | 1% | 2% | 3% |
Access to Dr Dowson by Telephone | 27% | 23% | 11% | 2% | 35% | 2% |